Privacy Policy

Introduction

SendInTime ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our letter scheduling service.

Information We Collect

Personal Information

When you use SendInTime, we may collect the following personal information:

• Your name and email address (optional)
• Recipient name and mailing address
• Letter content that you choose to send
• Payment information (processed securely through Stripe)
• Scheduled delivery dates

Technical Information

We automatically collect certain technical information, including:

• IP address and browser information
• Device information and operating system
• Usage data and analytics
• Cookies and similar tracking technologies

How We Use Your Information

We use your information for the following purposes:

• To provide our letter scheduling and delivery service
• To process payments and send confirmation emails
• To print and mail your letters on scheduled dates
• To communicate with you about your orders
• To improve our service and user experience
• To comply with legal obligations

Data Security

We implement industry-standard security measures to protect your information:

• All letter content is encrypted using AES-256 encryption
• Secure HTTPS connections for all data transmission
• Regular security audits and updates
• Restricted access to personal information
• Secure data centers with physical security controls

Data Retention

We retain your information only as long as necessary to provide our services. Letter content is permanently deleted after successful delivery, typically within 30 days of mailing. Account information and order history may be retained for up to 7 years for legal and business purposes.

Information Sharing

We do not sell, trade, or rent your personal information. We may share information only in the following circumstances:

• With trusted printing and mailing partners to fulfill your orders
• With payment processors to handle transactions
• When required by law or to protect our rights
• With your explicit consent

Your Rights

You have the following rights regarding your personal information:

• Right to access your personal information
• Right to correct inaccurate information
• Right to delete your information (subject to legal requirements)
• Right to restrict or object to processing
• Right to data portability

Cookies

We use cookies and similar technologies to enhance your experience, analyze usage, and provide personalized content. You can control cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our service after such changes constitutes acceptance of the updated policy.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at privacy@sendintime.com or through our website contact form.